Questions? We've got you.
Frequently Asked Questions
Everything families need to know about finding activities and claiming coupons — and everything business owners need to know about getting listed and offering deals.
For everyone
1What is Tov Pocket?For everyone
Tov Pocket helps Jewish families find fun things to do, kosher restaurants, and Jewish-owned shops near them — with special coupons you can't get anywhere else.
Everything is in one place, so you spend less time searching and more time enjoying your family.
Pocket the Savings. Keep the Memories.
2Where does Tov Pocket work?For everyone
Across the United States and Canada.
Type in a ZIP code, a Canadian postal code, a city and state, or just a two-letter state like NJ, and we show you what's nearby.
3Is Tov Pocket only for Chol Hamoed?For everyone
No — we're here all year.
Chol Hamoed is a big part of what we do, but you'll also find ideas and deals for:
- Chol Hamoed Pesach and Sukkos
- Chanukah
- Yeshiva vacation and summer vacation
- Shabbos, Yom Tov, and everyday errands
Family fun shouldn't only happen a few days a year.
4Is Tov Pocket just another deal website?For everyone
Not really. Deals are where we start, but memories are what we're about.
We help you find great places to go, good kosher food, and trusted Jewish businesses — and save money while you do it.
5How do I sign in?For everyone
It's easy, whether you're a family or a business owner. You can sign in three ways:
- With Google
- With any email address — we email you a short code to type in. You can set a password afterwards so it's one step next time.
- With your phone number — we call you and read out a code.
You don't need a Gmail account, and there's no long sign-up form.
Business owners sign in the same way, then open My Business to manage their listing.
6Does Tov Pocket use cookies or track me?For everyone
Only a little, and only for ourselves. A few first-party cookies keep you signed in, protect the sign-in handshake, and remember who invited you. There are no advertising cookies and nothing follows you to other websites, which is why you never see a cookie banner.
We count page views with Cloudflare's privacy-first analytics and our own counters, which store a scrambled version of your network address for 60 days. The maps on listing pages are loaded from Google, so Google sees that your browser requested them.
The full list of cookies and what each one does is in our Privacy Policy.
7How do I delete my account and my data?For everyone
Email support@tovpocket.com with the subject "Data Deletion Request" from the email address on your account, or tell us the phone number you signed up with.
Within 30 days we close the account, remove your name and profile, delete your activity, and stop every message to you. We keep only a note that the address or number was closed, so nobody can reuse it, and the delivery records the law makes us keep for text messages and emails we already sent.
If you signed in with Google, you can also remove our access under Google Account → Security → Your connections to third-party apps & services. What we keep and for how long is spelled out in our Privacy Policy.
8Can I install the site as an app on my phone or computer?For everyone
Yes. Open your Account page and use Install the app — it shows the right steps for the device and browser you are using.
- iPhone and iPad: in Safari, tap Share, then Add to Home Screen.
- Android: in Chrome, open the ⋮ menu and choose Install app (or Add to Home screen).
- Windows and Mac (Chrome or Edge): click the install icon at the right of the address bar.
- Mac (Safari): choose File → Add to Dock.
The installed app opens in its own window and always shows the latest version of the site. Firefox on a desktop computer cannot install sites as apps.
9I know the name of a place but it is far from me — will search find it?For everyone
Yes. Type the name into What on any directory page, or into the 🔍 Search in the top bar, and we look everywhere — a name is never dropped for being far away. The nearest matches come first, each with its distance.
If you also typed a place into Where, we look there first. When nothing matches inside that radius we show the matches from elsewhere and say so above the list, so you can tell the difference.
The top-bar search looks across Family Outings, Kosher Restaurants and Tov Shopping at once; press / on a keyboard to open it from anywhere. You can search by name, by what a place is ("pizza", "museum", "sheitels") or by a word from its description.
10Why do you email me a code before I can send a message?For everyone
When you press the button on our support, claim or "list your business" form, we send a short code to the email address you typed. The form then shows a box for it. Open the email, type the code into that box, and press the button again. That is all.
The code shows us the email address is really yours, so our reply reaches you and not a stranger, and it keeps out messages sent by robots. It works for 15 minutes; capital or small letters both work. If it has not arrived in a minute or two, look in your spam or junk folder, or press Send me a new code. Signing in with your email works the same way: the code is your password.
11Why am I getting emails from Tov Pocket, and how do I stop them?For everyone
It depends on how you use Tov Pocket.
If you use Tov Pocket as a family: we email you when you claim a coupon, when you write to Support, and about sweepstakes entries.
If you own a business that's listed on the site: you may also hear from us about your listing and about being featured.
Every email has an unsubscribe link at the bottom. Clicking it stops our mailings right away, and it doesn't affect any coupon you've already claimed. If you change your mind later, just contact Support.
12How can I contact Tov Pocket?For everyone
We're happy to help.
Have a question, need help with your account, or want to add your business? Visit our Support page and our team will get back to you.
13What is our promise?For everyone
Tov Pocket is more than coupons.
We're building a trusted community where families find new experiences, support local businesses, and make memories — while keeping a little extra money in their pocket.
Pocket the Savings. Keep the Memories.
For families
1Is Tov Pocket free for families?For families
Yes. Tov Pocket is completely free for families. There is no membership fee and no catch.
Claiming a coupon is free, and entering our sweepstakes is free too.
Own a business? See How much does it cost to list my business? below.
2How do I find things to do near me?For families
Go to the home page, type where you are (or let the site find you), and pick how far you're willing to drive.
The site has three sections:
- Family Outings — museums, zoos, water parks, theme parks, and more
- Kosher Restaurants — places to eat
- Tov Shopping — Judaica, seforim, groceries, sheitels, and other Jewish businesses
Tap any place to see its hours, prices, a map, and any coupon it offers.
3Can I search for a type of place, like a water park or a sheitel macher?For families
Yes. Just type what you're looking for — "water park", "zoo", "pizza", "sheitels", "seforim", "gemach" — and we'll show you the matching places near you.
You can also type the name of a place if you already know it.
4I typed my city and the site asked me "Which one?" Why?For families
Some city names are in more than one state. There's a Springfield in many states, for example.
When that happens, we ask you to pick the right one, so you only see places near your town and not a mix of towns hundreds of miles apart. Just tap your state and you're done.
5How do I find a kosher restaurant that is meat, dairy, or pareve?For families
On Kosher Restaurants, use the Meat, Dairy, and Pareve buttons at the top.
You can also filter by type of food, and by Cholov Yisroel, Pas Yisroel, and Glatt. Each restaurant also shows which kosher agency certifies it.
As always, check with the restaurant or the agency if you have a question about its kashrus.
6Can I see which kosher agencies certify restaurants?For families
Yes. The Kosher Agencies page lists the agencies (hashgachos), and each restaurant's page shows the agency that certifies it.
7What are the collections on the home page, like "Everything Shabbos"?For families
They're hand-picked groups of places that go together — for example, everything you might need for Shabbos or for Yom Tov.
Tap one of the buttons under the three big cards on the home page to see the whole collection. It's a quick way to find ideas for a season or an occasion.
8Can I share a place with my family or friends?For families
Yes. Every listing has a Share button. You can send it by link, by text, or by email — great for planning a trip with another family.
9How do I save my favorite places?For families
Tap the ♡ on any place, on its card or its own page. It goes into My Favorites, and the ♡ fills in. Tap it again to take the place out.
To see everything you have saved, tap Favorites at the bottom of the screen on a phone, or the ♡ at the top on a computer. Saving needs a free account, so the first time you tap the ♡ we ask you to sign in. If you have a Gmail or Google account, Continue with Google is the fastest way, and the place you tapped is saved as soon as you are back.
10Can I make my own named lists, like a list for a trip?For families
Yes. On the Favorites page tap New list and give it a name, like "Pesach trip" or "Shabbos lunch spots". To put a place in a list, press and hold its ♡ (on a computer, right-click it), then tick the lists you want. A place can be in more than one list.
You can rename a list or delete it from the Favorites page. Deleting a list does not remove a place from your other lists. You can keep up to 20 lists.
11How do I share a list with my family?For families
Open the list on the Favorites page and tap Share, then Create a share link. Send the link by text or email, or copy it. Anyone with the link sees the list's name and its places, but never your name or email, and they do not need an account to look. If they sign in they can tap Save this whole list to keep their own copy.
Tap Stop sharing at any time and the link stops working right away.
12Do you check the places you list?For families
Yes. Our team looks over listings before they go up, and we keep checking that places are still open and their information is right.
If we haven't checked a place for modesty standards yet, its page says so, so you can decide for yourself.
See something wrong? Let us know through Support and we'll fix it.
13Can I write a review of a place?For families
Not yet — reviews are a future feature that is not available right now.
We're working on a way for families to share what they thought of a place. Until then, if you have feedback about a listing, please send it to us through Support.
14Why should I sign in?For families
Signing in unlocks the extras:
- Claim coupons and keep them all in one place (My Coupons on your account page)
- Have a coupon emailed or texted to you so it's on your phone when you need it
- Earn free entries in our sweepstakes
- Send us a message and see our replies
We respect your privacy and never sell or share your email address.
15I don't have a smartphone. Can I still use Tov Pocket?For families
Absolutely. Sign in with your phone number and we'll call you with your code.
You can also print any coupon and bring the paper with you.
16How do I get a coupon?For families
Find a place you like and tap Claim Coupon. That's it.
Your coupon gets its own code and a QR code. You can show it on your phone, print it, have it emailed to you, or have it texted to you.
17How do I use my coupon?For families
Just show it at the place — on your phone or on paper.
The staff scan the QR code (or type in the code) and confirm it right there. That's the whole process.
18Can I use a coupon more than once?For families
No. Each coupon works one time. Once it's been used, the same code will show as already used.
Going with a few families? Make sure each family claims its own coupon.
19Can I get my coupon by text message?For families
Yes. Add your phone number on your account page, then tap Text the Coupon to Me on any coupon.
We only text you the coupons you ask for — never ads.
20Where can I find the coupons I've claimed?For families
Sign in and open your account page. Every coupon you've claimed is under My Coupons, so you never have to dig through your email.
21How often are new deals added?For families
All the time. We're always adding new places, restaurants, shops, and coupons — especially before the holidays.
Check back often. Your next great deal might be waiting.
22What is the Tov Pocket sweepstakes?For families
It's our way of saying thank you. While a sweepstakes is running, you earn free entries for a chance to win a prize just by using the site — for example:
- Visiting the site (and coming back several days in a row)
- Using a coupon at a place
- Claiming a coupon at a place you've never been to before
- Sharing a place with someone
- Inviting a friend who signs up
See the Sweepstakes page for the current prize and the official rules.
23Is Tov Pocket for kids to use?For families
No. Tov Pocket is for parents and other adults planning things to do with their families. You must be 18 or older to create an account, claim a coupon, or enter a sweepstakes, and we do not knowingly collect any information from children under 13.
If you think a child has given us their details, email support@tovpocket.com and we will delete them right away. See the children's privacy section of our Privacy Policy.
24Why can't I see the sweepstakes, or why am I not earning entries?For families
Our sweepstakes are open only to residents of the U.S. states each promotion's official rules list as eligible, and are void where prohibited. Some states are always excluded (for example Alabama, Hawaii and Utah), and a promotion may exclude others.
We tell where you are from your internet connection. If it places you outside the U.S. or in an excluded state, the sweepstakes banner is hidden and no entries are earned. A VPN or a mobile network can sometimes show a location other than where you are.
The official rules on each Sweepstakes page list the excluded states. Staff, sales and business accounts can never enter.
25Do I have to buy anything to enter the sweepstakes?For families
No. Every way to enter is free. No purchase is ever necessary.
26How do I know my sweepstakes entries counted?For families
Open the sweepstakes page while you're signed in. Under each way to enter, it shows "You've earned N", and the number updates right away — no need to reload the page.
For businesses
1How do I get notifications on my phone or computer?For businesses
Business accounts can be notified when their sales rep replies, or when an ad, coupon or promotion is approved or needs changes. Open your Account page and tap Enable notifications on this device, then choose what you want to hear about. Do this on each device you use.
- iPhone and iPad: notifications only work from the installed app. Install it first (Share → Add to Home Screen), open it from your Home Screen, sign in, and turn notifications on there.
- Blocked by mistake? The Account page shows how to allow notifications again in your browser.
You can remove a device or turn a kind of notification off at any time from the same page.
2Will I get a confirmation when I send you a request?For businesses
Yes, every time. Whether you ask us to list your business, claim your listing, send a support message, or request a coupon, a plan upgrade, an ad or a featured collection from your portal, we email you a receipt within a minute that says what we received. You can reply to that email to add anything.
Paid requests get two more emails: one when our team approves the request, showing the price and a payment link, and one when the payment arrives and your coupon, plan or ad goes live. Our team also emails you the decision on a claim, a lead or a social link, and replies to portal messages appear in your portal and your inbox.
3I own a business. Why should I be on Tov Pocket?For businesses
Because families on Tov Pocket are already looking for somewhere to go, somewhere to eat, or something to buy — near them, right now.
- Get found. Your business shows up when families search your area and your kind of business.
- Bring in new customers. A coupon gives families a reason to choose you over the place down the street.
- Busy seasons and quiet ones. We're used all year, with big rushes around Chol Hamoed, Chanukah, and vacations.
- See the results. Your own page shows how many people found you and how many coupons were used.
Basic listings are free, so there's nothing to lose by joining.
4How much does it cost to list my business?For businesses
A basic (Standard) listing is free.
If you want to stand out more, you can choose a paid plan, run a coupon, place an ad, or join a featured collection. Prices are different for venues, restaurants, and other businesses — the Plans & Pricing page lets you pick yours and shows every option and price. You only pay for what you choose.
5My business is already on Tov Pocket. How do I take it over?For businesses
Find your business on the site and tap Is this your business? Fill in your name, email, and phone number.
We'll confirm your email address, check your request, and then give you access to My Business — your own page for managing your listing. You don't need an account to start.
6My business isn't on Tov Pocket yet. How do I get added?For businesses
Go to Add or claim your business and type your website — we read it and write a free listing for you, and our team checks it before it appears. Rather talk to a person? Press Please call me instead on that page and we'll call you to set you up.
7What is "My Business"?For businesses
It's your own page for running your listing. Sign in and tap My Business at the top of the site.
It opens with simple choices of what you want to do:
- See your page — see what families see
- Check a coupon — when a customer shows you one
- Get more customers — ask for a coupon, a better plan, an ad, or a spot in a featured collection
- Pay a bill — see what you owe and what you've paid
- See how you are doing — how many people found you
- Message us — ask us anything
- Change your settings — your coupon PIN and social media links
Reading your reviews will be added there too — reviews are a future feature that is not available yet.
8What is the Verification card on My Business?For businesses
It shows what our own checks hold about your listing. You'll find it on the first page of My Business.
- For a restaurant: the kosher supervising agency, and whether you are Meat, Dairy or Pareve, Glatt, Cholov Yisroel or Pas Yisroel
- For every listing: whether your website could be read, whether your links passed our safety check, when we last confirmed you are open, and when each detail was last checked
We check listings regularly so families can trust what they see. A blank kosher detail means your website didn't say — we never guess.
The card is read-only. If something on it is wrong, message us and a person will correct it.
9How do I offer a coupon to families?For businesses
Open My Business, tap Get more customers, and ask for a coupon. Tell us the deal — for example "$10 off" or "Buy 2, get 1 free" — and the first and last day you want it to run. Any days are fine.
Our team looks it over and puts it live. Coupons are priced by the week: the days you pick are rounded up to whole weeks, and every four weeks costs the lower monthly price. Every listing also gets a free one-week coupon run each quarter. The Plans & Pricing page shows the prices for your kind of business.
10Why do you need my email before I can upgrade or advertise?For businesses
Every paid plan, coupon campaign, ad or category placement comes with an invoice and a payment link, and we send both by email. Without an email address on your listing there is nowhere to send them, so we can't set up anything paid until we have one.
If you claimed your listing, the email you confirmed is used automatically. To change it, message us and pick your listing in the form.
11Why did I get a "Confirm your email" message?For businesses
You asked us to list your business, and we're ready to give you access to manage it. Before we create your sign-in we check that the email address on your request is really yours: click Confirm my email in the message, then press the button on the page it opens. We'll email you how to sign in straight away.
The link works for 14 days. If it has expired, message us and we'll send a new one. If you didn't ask to list a business, ignore the message and nothing will happen.
12How do my staff accept a coupon?For businesses
Your staff go to the coupon check page (linked at the bottom of every page of the site), scan the customer's QR code or type in the code, and enter your business's Vendor ID — a short code we give you. A green check means it's good.
No account or password is needed, so any staff member can do it. The device remembers your Vendor ID, so they only type it once. Each coupon can only be used one time.
13Can I add a PIN so only my staff can accept coupons?For businesses
Yes, if you'd like the extra protection. In My Business, open Settings and set a coupon PIN. Your staff then type the PIN along with your Vendor ID. You can change or remove it any time.
Most businesses don't need one — it's off unless you turn it on.
14What do the Highlighted and Premium plans give me?For businesses
Every listing starts on the free Standard plan. Paid plans help you stand out:
- Highlighted — you show up higher in searches near you, your card stands out, you can show up to 5 photos, and you get a dashboard of how many people saw you, clicked, and claimed coupons.
- Premium — you're placed in the top 3 results for searches in your area, with a gold Featured card, a photo slideshow and video, and detailed reports.
Plans are paid monthly and renew on their own. Venues, restaurants, and other businesses each have their own plan prices — see Plans & Pricing.
15Can I advertise on Tov Pocket?For businesses
Yes. You can run an ad with your own headline, message, and picture, shown to families in the communities you choose — like Brooklyn, the Five Towns, or Toronto — or across a whole region, the whole USA, or all of Canada.
There are two kinds:
- Featured banner — the first thing families see in their results. Only one per community, so it's first come, first served.
- In-feed ad — shown between the listings.
Run your ad for a set number of weeks, paid once up front, or month to month until you stop it. We send you a preview to approve before anything goes live, and the ad starts as soon as you pay. Prices depend on your kind of business and are on Plans & Pricing, and every community has a page showing exactly which towns it covers.
16What is a "featured collection", and how do I join one?For businesses
Featured collections are groups of places we show together as buttons on our home page — like Everything Shabbos or Everything Yom Tov. Families tap them to find ideas for a season or an occasion, and they cover the whole country, not just your area.
To join, open My Business, tap Get more customers, then Ask to join a featured collection. Pick the one that fits you and add a note if you'd like. Our team will reply with the price and dates before anything starts.
17Can I see how my listing is doing?For businesses
Yes. In My Business, tap See how you are doing. Every listing shows how many people viewed it. Highlighted and Premium plans add more detail, like how many people saw you in search, clicked, and claimed your coupon.
18Can I add my Facebook, Instagram, or other social media links?For businesses
Yes. In My Business, open Settings and add your links.
To keep listings trustworthy, our team checks each new link before it shows on your public page. You'll see Awaiting review next to it until then, and we'll email you when it's approved. If we can't approve one, we'll tell you why.
Removing a link works right away.
19I need help with my listing. How do I reach you?For businesses
Open My Business and tap Message us, or use our Support page. We'll get back to you as soon as we can.
20How do I pay for a plan, coupon, or ad?For businesses
Payments are handled safely by Stripe, a well-known payment company. We never see your full card number.
- Monthly items (plans, month-to-month ads, and monthly collection spots) are paid by card and renew on their own.
- One-time items (a coupon run, an ad for a set number of weeks, or a collection spot for set dates) are sent as a bill by email that you can pay by card or bank transfer.
When something is waiting for you, a Pay button shows at the top of My Business. You can also see every bill under Bills and payments.
21I clicked a payment link and it says "You're all done here" or that the session timed out. What now?For businesses
That page comes from Stripe, the company that handles our payments. Some of Stripe's links only work for 24 hours, so an older one shows that message. Nothing was charged.
To get a link that works:
- Use the Pay now to go live button in our most recent payment email. That link doesn't expire.
- Or sign in, open My Business, and tap Pay at the top of the page. It always makes a fresh link.
Still stuck? Reply to any of our emails or contact Support, and we'll send you a new link.
22My request was approved but I've changed my mind. Do I still have to pay?For businesses
No. Until you pay, nothing is live and nothing is charged.
To call it off, use the Cancel link in the payment email, or open My Business and tap Cancel next to it at the top of the page. You can also just tell us and we'll cancel it for you. Either way, the payment link stops working.
23How do I stop my ad?For businesses
Open My Business and stop it there.
- A month-to-month ad stays up until the end of the month you've already paid for, and then it stops — you won't be charged again.
- An ad for a set number of weeks stops on its own at the end of the last week. If you stop it early, it comes down right away and we refund the days you didn't use.
For anything else you'd like to change or end, just send us a message and we'll take care of it.
24I own a business. How did you get my email address?For businesses
If you didn't give it to us, we found it on your business's own website. That's why our first email says so and asks if you'd like to keep hearing from us — we'd rather ask than assume.
If you'd prefer we didn't email you, use the link in the email or the unsubscribe link at the bottom of any message. If you simply ignore us, we stop after a few emails anyway.
25I own a business and clicked "Yes, keep sending me updates." What did I agree to?For businesses
Occasional emails to your business about listing with us, promotions, and coupon campaigns. Nothing more.
You can change your mind any time with the unsubscribe link at the bottom of every email, and it takes effect right away. We keep a record of when you said yes, so we can show it was your choice. See our Privacy Policy for details.
26I own a business and don't want these emails. What happens if I just ignore them?For businesses
We stop.
A business address we found on a website gets only a few emails, each one asking for permission. If nobody answers, we remove the address and don't email it again. You don't have to do anything.
If you'd rather not wait, the "No thanks, remove me" link in the email removes you right away.
Still have a question?
Our team is happy to help — with your account, a coupon, or getting your business listed.
Contact Support