Question 1

What is Tov Pocket?

Accepted Answer

Tov Pocket helps Jewish families find fun things to do, kosher restaurants, and Jewishowned shops near them — with special coupons you can't get anywhere else. Everything is in one place, so you spend less time searching and more time enjoying your family. Pocket the Savings. Keep the Memories.

Question 2

Is Tov Pocket free for families?

Accepted Answer

Yes. Tov Pocket is completely free for families. There is no membership fee and no catch. Claiming a coupon is free, and entering our sweepstakes is free too. Own a business? See How much does it cost to list my business? below.

Question 3

Where does Tov Pocket work?

Accepted Answer

Across the United States and Canada. Type in a ZIP code, a Canadian postal code, a city and state, or just a twoletter state like NJ, and we show you what's nearby.

Question 4

Is Tov Pocket only for Chol Hamoed?

Accepted Answer

No — we're here all year. Chol Hamoed is a big part of what we do, but you'll also find ideas and deals for: Chol Hamoed Pesach and Sukkos Chanukah Yeshiva vacation and summer vacation Shabbos, Yom Tov, and everyday errands Family fun shouldn't only happen a few days a year.

Question 5

Is Tov Pocket just another deal website?

Accepted Answer

Not really. Deals are where we start, but memories are what we're about. We help you find great places to go, good kosher food, and trusted Jewish businesses — and save money while you do it.

Question 6

How do I find things to do near me?

Accepted Answer

Go to the home page, type where you are (or let the site find you), and pick how far you're willing to drive. The site has three sections: Family Outings — museums, zoos, water parks, theme parks, and more Kosher Restaurants — places to eat Tov Shopping — Judaica, seforim, groceries, sheitels, and other Jewish businesses Tap any place to see its hours, prices, a map, and any coupon it offers.

Question 7

Can I search for a type of place, like a water park or a sheitel macher?

Accepted Answer

Yes. Just type what you're looking for — "water park", "zoo", "pizza", "sheitels", "seforim", "gemach" — and we'll show you the matching places near you. You can also type the name of a place if you already know it.

Question 8

I typed my city and the site asked me "Which one?" Why?

Accepted Answer

Some city names are in more than one state. There's a Springfield in many states, for example. When that happens, we ask you to pick the right one, so you only see places near your town and not a mix of towns hundreds of miles apart. Just tap your state and you're done.

Question 9

How do I find a kosher restaurant that is meat, dairy, or pareve?

Accepted Answer

On Kosher Restaurants, use the Meat, Dairy, and Pareve buttons at the top. You can also filter by type of food, and by Cholov Yisroel, Pas Yisroel, and Glatt. Each restaurant also shows which kosher agency certifies it. As always, check with the restaurant or the agency if you have a question about its kashrus.

Question 10

Can I see which kosher agencies certify restaurants?

Accepted Answer

Yes. The Kosher Agencies page lists the agencies (hashgachos), and each restaurant's page shows the agency that certifies it.

Question 11

What are the collections on the home page, like "Everything Shabbos"?

Accepted Answer

They're handpicked groups of places that go together — for example, everything you might need for Shabbos or for Yom Tov. Tap one of the buttons under the three big cards on the home page to see the whole collection. It's a quick way to find ideas for a season or an occasion.

Question 12

Can I share a place with my family or friends?

Accepted Answer

Yes. Every listing has a Share button. You can send it by link, by text, or by email — great for planning a trip with another family.

Question 13

How do I save my favorite places?

Accepted Answer

Tap the ♡ on any place, on its card or its own page. It goes into My Favorites, and the ♡ fills in. Tap it again to take the place out. To see everything you have saved, tap Favorites at the bottom of the screen on a phone, or the ♡ at the top on a computer. Saving needs a free account, so the first time you tap the ♡ we ask you to sign in. If you have a Gmail or Google account, Continue with Google is the fastest way, and the place you tapped is saved as soon as you are back.

Question 14

Can I make my own named lists, like a list for a trip?

Accepted Answer

Yes. On the Favorites page tap New list and give it a name, like "Pesach trip" or "Shabbos lunch spots". To put a place in a list, press and hold its ♡ (on a computer, rightclick it), then tick the lists you want. A place can be in more than one list. You can rename a list or delete it from the Favorites page. Deleting a list does not remove a place from your other lists. You can keep up to 20 lists.

Question 15

How do I share a list with my family?

Accepted Answer

Open the list on the Favorites page and tap Share, then Create a share link. Send the link by text or email, or copy it. Anyone with the link sees the list's name and its places, but never your name or email, and they do not need an account to look. If they sign in they can tap Save this whole list to keep their own copy. Tap Stop sharing at any time and the link stops working right away.

Question 16

Do you check the places you list?

Accepted Answer

Yes. Our team looks over listings before they go up, and we keep checking that places are still open and their information is right. If we haven't checked a place for modesty standards yet, its page says so, so you can decide for yourself. See something wrong? Let us know through Support and we'll fix it.

Question 17

Can I write a review of a place?

Accepted Answer

Not yet — reviews are a future feature that is not available right now. We're working on a way for families to share what they thought of a place. Until then, if you have feedback about a listing, please send it to us through Support.

Question 18

How do I sign in?

Accepted Answer

It's easy, whether you're a family or a business owner. You can sign in three ways: With Google With any email address — we email you a short code to type in. You can set a password afterwards so it's one step next time. With your phone number — we call you and read out a code. You don't need a Gmail account, and there's no long signup form. Business owners sign in the same way, then open My Business to manage their listing.

Question 19

Why should I sign in?

Accepted Answer

Signing in unlocks the extras: Claim coupons and keep them all in one place (My Coupons on your account page) Have a coupon emailed or texted to you so it's on your phone when you need it Earn free entries in our sweepstakes Send us a message and see our replies We respect your privacy and never sell or share your email address.

Question 20

I don't have a smartphone. Can I still use Tov Pocket?

Accepted Answer

Absolutely. Sign in with your phone number and we'll call you with your code. You can also print any coupon and bring the paper with you.

Question 21

How do I get a coupon?

Accepted Answer

Find a place you like and tap Claim Coupon. That's it. Your coupon gets its own code and a QR code. You can show it on your phone, print it, have it emailed to you, or have it texted to you.

Question 22

How do I use my coupon?

Accepted Answer

Just show it at the place — on your phone or on paper. The staff scan the QR code (or type in the code) and confirm it right there. That's the whole process.

Question 23

Can I use a coupon more than once?

Accepted Answer

No. Each coupon works one time. Once it's been used, the same code will show as already used. Going with a few families? Make sure each family claims its own coupon.

Question 24

Can I get my coupon by text message?

Accepted Answer

Yes. Add your phone number on your account page, then tap Text the Coupon to Me on any coupon. We only text you the coupons you ask for — never ads.

Question 25

Where can I find the coupons I've claimed?

Accepted Answer

Sign in and open your account page. Every coupon you've claimed is under My Coupons, so you never have to dig through your email.

Question 26

Does Tov Pocket use cookies or track me?

Accepted Answer

Only a little, and only for ourselves. A few firstparty cookies keep you signed in, protect the signin handshake, and remember who invited you. There are no advertising cookies and nothing follows you to other websites, which is why you never see a cookie banner. We count page views with Cloudflare's privacyfirst analytics and our own counters, which store a scrambled version of your network address for 60 days. The maps on listing pages are loaded from Google, so Google sees that your browser requested them. The full list of cookies and what each one does is in our Privacy Policy.

Question 27

How often are new deals added?

Accepted Answer

All the time. We're always adding new places, restaurants, shops, and coupons — especially before the holidays. Check back often. Your next great deal might be waiting.

Question 28

How do I delete my account and my data?

Accepted Answer

Email support@tovpocket.com with the subject "Data Deletion Request" from the email address on your account, or tell us the phone number you signed up with. Within 30 days we close the account, remove your name and profile, delete your activity, and stop every message to you. We keep only a note that the address or number was closed, so nobody can reuse it, and the delivery records the law makes us keep for text messages and emails we already sent. If you signed in with Google, you can also remove our access under Google Account → Security → Your connections to thirdparty apps & services. What we keep and for how long is spelled out in our Privacy Policy.

Question 29

What is the Tov Pocket sweepstakes?

Accepted Answer

It's our way of saying thank you. While a sweepstakes is running, you earn free entries for a chance to win a prize just by using the site — for example: Visiting the site (and coming back several days in a row) Using a coupon at a place Claiming a coupon at a place you've never been to before Sharing a place with someone Inviting a friend who signs up See the Sweepstakes page for the current prize and the official rules.

Question 30

Is Tov Pocket for kids to use?

Accepted Answer

No. Tov Pocket is for parents and other adults planning things to do with their families. You must be 18 or older to create an account, claim a coupon, or enter a sweepstakes, and we do not knowingly collect any information from children under 13. If you think a child has given us their details, email support@tovpocket.com and we will delete them right away. See the children's privacy section of our Privacy Policy.

Question 31

Why can't I see the sweepstakes, or why am I not earning entries?

Accepted Answer

Our sweepstakes are open only to residents of the U.S. states each promotion's official rules list as eligible, and are void where prohibited. Some states are always excluded (for example Alabama, Hawaii and Utah), and a promotion may exclude others. We tell where you are from your internet connection. If it places you outside the U.S. or in an excluded state, the sweepstakes banner is hidden and no entries are earned. A VPN or a mobile network can sometimes show a location other than where you are. The official rules on each Sweepstakes page list the excluded states. Staff, sales and business accounts can never enter.

Question 32

Can I install the site as an app on my phone or computer?

Accepted Answer

Yes. Open your Account page and use Install the app — it shows the right steps for the device and browser you are using. iPhone and iPad: in Safari, tap Share, then Add to Home Screen. Android: in Chrome, open the ⋮ menu and choose Install app (or Add to Home screen). Windows and Mac (Chrome or Edge): click the install icon at the right of the address bar. Mac (Safari): choose File → Add to Dock. The installed app opens in its own window and always shows the latest version of the site. Firefox on a desktop computer cannot install sites as apps.

Question 33

How do I get notifications on my phone or computer?

Accepted Answer

Business accounts can be notified when their sales rep replies, or when an ad, coupon or promotion is approved or needs changes. Open your Account page and tap Enable notifications on this device, then choose what you want to hear about. Do this on each device you use.

iPhone and iPad: notifications only work from the installed app. Install it first (Share → Add to Home Screen), open it from your Home Screen, sign in, and turn notifications on there.
Blocked by mistake? The Account page shows how to allow notifications again in your browser.

You can remove a device or turn a kind of notification off at any time from the same page.

Question 34

I know the name of a place but it is far from me — will search find it?

Accepted Answer

Yes. Type the name into What on any directory page, or into the 🔍 Search in the top bar, and we look everywhere — a name is never dropped for being far away. The nearest matches come first, each with its distance. If you also typed a place into Where, we look there first. When nothing matches inside that radius we show the matches from elsewhere and say so above the list, so you can tell the difference. The topbar search looks across Family Outings, Kosher Restaurants and Tov Shopping at once; press / on a keyboard to open it from anywhere. You can search by name, by what a place is ("pizza", "museum", "sheitels") or by a word from its description.

Question 35

Do I have to buy anything to enter the sweepstakes?

Accepted Answer

No. Every way to enter is free. No purchase is ever necessary.

Question 36

Why do you email me a code before I can send a message?

Accepted Answer

When you press the button on our support, claim or "list your business" form, we send a short code to the email address you typed. The form then shows a box for it. Open the email, type the code into that box, and press the button again. That is all. The code shows us the email address is really yours, so our reply reaches you and not a stranger, and it keeps out messages sent by robots. It works for 15 minutes; capital or small letters both work. If it has not arrived in a minute or two, look in your spam or junk folder, or press Send me a new code. Signing in with your email works the same way: the code is your password.

Question 37

Will I get a confirmation when I send you a request?

Accepted Answer

Yes, every time. Whether you ask us to list your business, claim your listing, send a support message, or request a coupon, a plan upgrade, an ad or a featured collection from your portal, we email you a receipt within a minute that says what we received. You can reply to that email to add anything.

Paid requests get two more emails: one when our team approves the request, showing the price and a payment link, and one when the payment arrives and your coupon, plan or ad goes live. Our team also emails you the decision on a claim, a lead or a social link, and replies to portal messages appear in your portal and your inbox.

Question 38

How do I know my sweepstakes entries counted?

Accepted Answer

Open the sweepstakes page while you're signed in. Under each way to enter, it shows "You've earned N", and the number updates right away — no need to reload the page.

Question 39

I own a business. Why should I be on Tov Pocket?

Accepted Answer

Because families on Tov Pocket are already looking for somewhere to go, somewhere to eat, or something to buy — near them, right now.

Get found. Your business shows up when families search your area and your kind of business.
Bring in new customers. A coupon gives families a reason to choose you over the place down the street.
Busy seasons and quiet ones. We're used all year, with big rushes around Chol Hamoed, Chanukah, and vacations.
See the results. Your own page shows how many people found you and how many coupons were used.

Basic listings are free, so there's nothing to lose by joining.

Question 40

How much does it cost to list my business?

Accepted Answer

A basic (Standard) listing is free. If you want to stand out more, you can choose a paid plan, run a coupon, place an ad, or join a featured collection. Prices are different for venues, restaurants, and other businesses — the Plans & Pricing page lets you pick yours and shows every option and price. You only pay for what you choose.

Question 41

My business is already on Tov Pocket. How do I take it over?

Accepted Answer

Find your business on the site and tap Is this your business? Fill in your name, email, and phone number. We'll confirm your email address, check your request, and then give you access to My Business — your own page for managing your listing. You don't need an account to start.

Question 42

My business isn't on Tov Pocket yet. How do I get added?

Accepted Answer

Go to Add or claim your business and type your website — we read it and write a free listing for you, and our team checks it before it appears. Rather talk to a person? Press Please call me instead on that page and we'll call you to set you up.

Question 43

What is "My Business"?

Accepted Answer

It's your own page for running your listing. Sign in and tap My Business at the top of the site.

It opens with simple choices of what you want to do:

See your page — see what families see
Check a coupon — when a customer shows you one
Get more customers — ask for a coupon, a better plan, an ad, or a spot in a featured collection
Pay a bill — see what you owe and what you've paid
See how you are doing — how many people found you
Message us — ask us anything
Change your settings — your coupon PIN and social media links

Reading your reviews will be added there too — reviews are a future feature that is not available yet.

Question 44

What is the Verification card on My Business?

Accepted Answer

It shows what our own checks hold about your listing. You'll find it on the first page of My Business.

For a restaurant: the kosher supervising agency, and whether you are Meat, Dairy or Pareve, Glatt, Cholov Yisroel or Pas Yisroel
For every listing: whether your website could be read, whether your links passed our safety check, when we last confirmed you are open, and when each detail was last checked

We check listings regularly so families can trust what they see. A blank kosher detail means your website didn't say — we never guess.

The card is read-only. If something on it is wrong, message us and a person will correct it.

Question 45

How do I offer a coupon to families?

Accepted Answer

Open My Business, tap Get more customers, and ask for a coupon. Tell us the deal — for example "$10 off" or "Buy 2, get 1 free" — and the first and last day you want it to run. Any days are fine. Our team looks it over and puts it live. Coupons are priced by the week: the days you pick are rounded up to whole weeks, and every four weeks costs the lower monthly price. Every listing also gets a free oneweek coupon run each quarter. The Plans & Pricing page shows the prices for your kind of business.

Question 46

Why do you need my email before I can upgrade or advertise?

Accepted Answer

Every paid plan, coupon campaign, ad or category placement comes with an invoice and a payment link, and we send both by email. Without an email address on your listing there is nowhere to send them, so we can't set up anything paid until we have one.

If you claimed your listing, the email you confirmed is used automatically. To change it, message us and pick your listing in the form.

Question 47

Why did I get a "Confirm your email" message?

Accepted Answer

You asked us to list your business, and we're ready to give you access to manage it. Before we create your sign-in we check that the email address on your request is really yours: click Confirm my email in the message, then press the button on the page it opens. We'll email you how to sign in straight away.

The link works for 14 days. If it has expired, message us and we'll send a new one. If you didn't ask to list a business, ignore the message and nothing will happen.

Question 48

How do my staff accept a coupon?

Accepted Answer

Your staff go to the coupon check page (linked at the bottom of every page of the site), scan the customer's QR code or type in the code, and enter your business's Vendor ID — a short code we give you. A green check means it's good.

No account or password is needed, so any staff member can do it. The device remembers your Vendor ID, so they only type it once. Each coupon can only be used one time.

Question 49

Can I add a PIN so only my staff can accept coupons?

Accepted Answer

Yes, if you'd like the extra protection. In My Business, open Settings and set a coupon PIN. Your staff then type the PIN along with your Vendor ID. You can change or remove it any time.

Most businesses don't need one — it's off unless you turn it on.

Question 50

What do the Highlighted and Premium plans give me?

Accepted Answer

Every listing starts on the free Standard plan. Paid plans help you stand out: Highlighted — you show up higher in searches near you, your card stands out, you can show up to 5 photos, and you get a dashboard of how many people saw you, clicked, and claimed coupons. Premium — you're placed in the top 3 results for searches in your area, with a gold Featured card, a photo slideshow and video, and detailed reports. Plans are paid monthly and renew on their own. Venues, restaurants, and other businesses each have their own plan prices — see Plans & Pricing.

Question 51

Can I advertise on Tov Pocket?

Accepted Answer

Yes. You can run an ad with your own headline, message, and picture, shown to families in the communities you choose — like Brooklyn, the Five Towns, or Toronto — or across a whole region, the whole USA, or all of Canada.

There are two kinds:

Featured banner — the first thing families see in their results. Only one per community, so it's first come, first served.
In-feed ad — shown between the listings.

Run your ad for a set number of weeks, paid once up front, or month to month until you stop it. We send you a preview to approve before anything goes live, and the ad starts as soon as you pay. Prices depend on your kind of business and are on Plans & Pricing, and every community has a page showing exactly which towns it covers.

Question 52

What is a "featured collection", and how do I join one?

Accepted Answer

Featured collections are groups of places we show together as buttons on our home page — like Everything Shabbos or Everything Yom Tov. Families tap them to find ideas for a season or an occasion, and they cover the whole country, not just your area.

To join, open My Business, tap Get more customers, then Ask to join a featured collection. Pick the one that fits you and add a note if you'd like. Our team will reply with the price and dates before anything starts.

Question 53

Can I see how my listing is doing?

Accepted Answer

Yes. In My Business, tap See how you are doing. Every listing shows how many people viewed it. Highlighted and Premium plans add more detail, like how many people saw you in search, clicked, and claimed your coupon.

Question 54

Can I add my Facebook, Instagram, or other social media links?

Accepted Answer

Yes. In My Business, open Settings and add your links. To keep listings trustworthy, our team checks each new link before it shows on your public page. You'll see Awaiting review next to it until then, and we'll email you when it's approved. If we can't approve one, we'll tell you why. Removing a link works right away.

Question 55

I need help with my listing. How do I reach you?

Accepted Answer

Open My Business and tap Message us, or use our Support page. We'll get back to you as soon as we can.

Question 56

How do I pay for a plan, coupon, or ad?

Accepted Answer

Payments are handled safely by Stripe, a wellknown payment company. We never see your full card number. Monthly items (plans, monthtomonth ads, and monthly collection spots) are paid by card and renew on their own. Onetime items (a coupon run, an ad for a set number of weeks, or a collection spot for set dates) are sent as a bill by email that you can pay by card or bank transfer. When something is waiting for you, a Pay button shows at the top of My Business. You can also see every bill under Bills and payments.

Question 57

I clicked a payment link and it says "You're all done here" or that the session timed out. What now?

Accepted Answer

That page comes from Stripe, the company that handles our payments. Some of Stripe's links only work for 24 hours, so an older one shows that message. Nothing was charged.

To get a link that works:

Use the Pay now to go live button in our most recent payment email. That link doesn't expire.
Or sign in, open My Business, and tap Pay at the top of the page. It always makes a fresh link.

Still stuck? Reply to any of our emails or contact Support, and we'll send you a new link.

Question 58

My request was approved but I've changed my mind. Do I still have to pay?

Accepted Answer

No. Until you pay, nothing is live and nothing is charged.

To call it off, use the Cancel link in the payment email, or open My Business and tap Cancel next to it at the top of the page. You can also just tell us and we'll cancel it for you. Either way, the payment link stops working.

Question 59

How do I stop my ad?

Accepted Answer

Open My Business and stop it there. A monthtomonth ad stays up until the end of the month you've already paid for, and then it stops — you won't be charged again. An ad for a set number of weeks stops on its own at the end of the last week. If you stop it early, it comes down right away and we refund the days you didn't use. For anything else you'd like to change or end, just send us a message and we'll take care of it.

Question 60

Why am I getting emails from Tov Pocket, and how do I stop them?

Accepted Answer

It depends on how you use Tov Pocket. If you use Tov Pocket as a family: we email you when you claim a coupon, when you write to Support, and about sweepstakes entries. If you own a business that's listed on the site: you may also hear from us about your listing and about being featured. Every email has an unsubscribe link at the bottom. Clicking it stops our mailings right away, and it doesn't affect any coupon you've already claimed. If you change your mind later, just contact Support.

Question 61

I own a business. How did you get my email address?

Accepted Answer

If you didn't give it to us, we found it on your business's own website. That's why our first email says so and asks if you'd like to keep hearing from us — we'd rather ask than assume.

If you'd prefer we didn't email you, use the link in the email or the unsubscribe link at the bottom of any message. If you simply ignore us, we stop after a few emails anyway.

Question 62

I own a business and clicked "Yes, keep sending me updates." What did I agree to?

Accepted Answer

Occasional emails to your business about listing with us, promotions, and coupon campaigns. Nothing more.

You can change your mind any time with the unsubscribe link at the bottom of every email, and it takes effect right away. We keep a record of when you said yes, so we can show it was your choice. See our Privacy Policy for details.

Question 63

I own a business and don't want these emails. What happens if I just ignore them?

Accepted Answer

We stop.

A business address we found on a website gets only a few emails, each one asking for permission. If nobody answers, we remove the address and don't email it again. You don't have to do anything.

If you'd rather not wait, the "No thanks, remove me" link in the email removes you right away.

Question 64

How can I contact Tov Pocket?

Accepted Answer

We're happy to help. Have a question, need help with your account, or want to add your business? Visit our Support page and our team will get back to you.

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